FAQs
How do I make a reservation?
You can book a property by selecting your desired dates on the listing page and completing the reservation form.
What is your cancellation policy?
Our cancellation policy varies by property. Please review the specific terms listed on each property page before booking.
Are pets allowed in the properties?
Pet policies differ by property. Please check the listing details or contact our support team for specific information.
Is smoking permitted inside the rentals?
Smoking is not allowed inside any of our rental properties to ensure a clean and healthy environment for all guests.
How is the cleaning service handled?
We perform detailed cleaning after every guest departure. Additional cleaning during long-term stays is available upon request.
Do your properties have Wi-Fi?
Yes, all our properties are equipped with reliable high-speed Wi-Fi for your convenience.
What payment methods do you accept?
We accept major credit cards and online payment methods as specified during booking.
Can I extend my stay?
Extensions are subject to availability. Please contact our support team as soon as possible to discuss your needs.
Is parking available?
Parking availability depends on the property. Check the listing details or ask our support team for more information.
How do I contact customer support?
Our support team is available 24/7 via email at support@homlyn.ca or phone as listed on the Contact page.